Refund policy

Yep. Because “Love It or Your Money Back” is an extra promise, I’d make the policy clear about what that guarantee covers separately from customers’ automatic Australian Consumer Law rights. ACCC says voluntary warranties/guarantees operate in addition to, and cannot restrict, consumer guarantees. (ACCC)

I’d use this as the Shopify policy:

Returns & Refund Policy

Love It or Your Money Back ❤️

We want you to feel confident trying Success Supplements.

If you purchase one of our products and genuinely don’t love it, get in touch with us. Our Love It or Your Money Back Guarantee means eligible purchases can be refunded in accordance with the conditions below.

Love It or Your Money Back Guarantee

To make a claim:

  • Contact us within 30 days of receiving your order.

  • Provide your order number and the email address used to place the order.

  • Let us know why the product wasn’t right for you. Your feedback helps us improve.

  • The guarantee applies to the first purchase of each product by a customer.

  • We may ask for a photo of the product and/or require the remaining product to be returned before approving the refund.

  • Products should not be completely consumed before a claim is made.

  • Approved refunds will be returned to the original payment method.

Unless required under Australian Consumer Law, original shipping costs are not refundable.

Our Love It or Your Money Back Guarantee is an additional benefit and does not limit any rights you have under Australian Consumer Law.

Faulty, Damaged or Incorrect Products

If your order arrives damaged, faulty, incorrect or otherwise has an issue, please contact us as soon as possible with your order number and, where helpful, photos of the product or packaging.

We’ll assess the issue and provide the appropriate remedy in accordance with Australian Consumer Law.

For a major problem with a product, customers may be entitled to choose a refund or replacement. For a minor problem, we will provide an appropriate remedy as required by Australian Consumer Law. (ACCC)

Change of Mind

Outside our Love It or Your Money Back Guarantee, we are not required to provide a refund or exchange simply because you changed your mind, ordered the wrong product, found it cheaper elsewhere or no longer want the product. (ACCC)

If an unopened product has been ordered by mistake, contact us as soon as possible and we’ll see what we can do.

Returns

Please contact us before sending a product back so we can confirm whether a return is required and provide the correct return instructions.

Do not send products back without contacting us first.

Where a return is required as part of our Love It or Your Money Back Guarantee, we’ll provide return instructions when your claim is approved.

Nothing in this section affects your rights regarding faulty or non-compliant goods under Australian Consumer Law.

Refunds

Once a refund has been approved, it will be processed back to your original payment method.

Please allow your bank, card provider or payment service additional time to process and display the refund after it has been issued.

Australian Consumer Law

Our Returns & Refund Policy and Love It or Your Money Back Guarantee operate in addition to your rights under the Australian Consumer Law.

Consumer guarantees apply automatically to eligible purchases and cannot be excluded by a store's returns policy or voluntary warranty. (ACCC)

Need Help?

If there’s an issue with your order or you’d like to make a claim under our Love It or Your Money Back Guarantee, please contact the Success Supplements team with your name, order number and details of the issue.

We’ll work with you to get it sorted.

One thing I'd add before publishing is your actual support email and return address/business details. If you market the money-back promise as a formal warranty against defects, ACCC says additional prescribed information can be required, including business name, address, email, phone, claim procedure and specific ACL wording. (ACCC)